Sourcing, compliance, quality and RMA

All three models are available: full turnkey, partial supply with the balance sourced by us, or full consignment where you ship everything. Our qualified supplier pool is over 5,000 vendors, and the default channel is authorised distribution.

You get a proposed alternate with a parameter comparison and the documentation behind it, CoC or IMDS as the build class requires, and nothing is substituted without your written approval. Life-cycle BOM management flags end-of-life parts during the DFM review, which matters when MLCC lead times are running 20-50+ weeks.

Three controls: authorised or qualified channels only, IQC incoming inspection that checks production date code, quantity and solderability on every receipt, and lot traceability that ties a delivered board back to the component production date code. Open-market or broker stock is not used without your written approval.

Terms are stated on the quotation itself, series orders can be split into staged payments, and the currency and invoicing basis are confirmed with the quotation so there is no second version of the terms after the order.

ISO 9001:2015 certified, covering design, manufacturing, assembly and test and audited annually by SGS. UL 796 recognised for printed wiring board manufacture. RoHS and REACH compliant with per-board material declarations. IPC-A-600, IPC-6012, IPC-A-610 Class 2 & 3 workmanship and J-STD-001 are applied across the process, and we are an active IPC member. IATF 16949 and ISO 13485 are stated as process capability with PPAP, IMDS and serialised traceability documentation rather than as certificates, and ISO 14001 describes our environmental management practices.

A claim is judged, not negotiated: workmanship against IPC-A-610 Class 2 and Class 3, hidden joints against J-STD-001, and shipment sampling against AQL ANSI/ASQ Z1.4 (general inspection level II, single sampling, normal severity, AQL 0.65 for major defects). The evidence chain behind the judgement is 3D AOI coverage on 100% of boards and X-ray on a minimum of 5 boards per batch, and every unit is serialised where the build requires it, so a claim resolves to one panel position and one work order.

Yes. With no MOQ you can order a single validation piece, and a first-article inspection report with photographs is available for series releases. The first board is signed off on the JCX FAI830 station before the line is released to volume.

Through a written ECN or PCN with an impact assessment covering cost, lead time, tooling and the inspection programme. Nothing is executed on a verbal instruction, and the released revision is the revision we build.

3D AOI runs on 100% of boards on every SMT line against the IPC-A-610 class you specify, and X-ray voiding, ball shape and bridging are judged to J-STD-001 on a minimum of 5 boards per batch. Industry data puts AOI defect capture at 85-95%, which is why electrical and functional test sit behind it rather than beside it.